# Enrollment reset error (method post not allowed)

**URL:** <https://openziti.discourse.group/t/enrollment-reset-error-method-post-not-allowed/1569>\
**Category:** Uncategorized\
**Created:** [August 28, 2023, 12:30pm UTC](https://openziti.discourse.group/t/enrollment-reset-error-method-post-not-allowed/1569 "2023-08-28T12:30:28Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![kashif](https://yyz2.discourse-cdn.com/free1/user_avatar/openziti.discourse.group/kashif/32/1197_2.png) [@kashif](https://openziti.discourse.group/u/kashif)\
**Post date:** [August 28, 2023, 12:30pm UTC](https://openziti.discourse.group/t/enrollment-reset-error-method-post-not-allowed/1569/1 "2023-08-28T12:30:28Z")

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Hi,  
I created an identity and enrolled it. After some hours tried to reset the enrollment but showed this error.

 ![error](https://global.discourse-cdn.com/free1/uploads/netfoundry/original/2X/a/a0ba42810979ad0c8deae595493e09c43d51787d.png)

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**Author:** ![TheLumberjack](https://yyz2.discourse-cdn.com/free1/user_avatar/openziti.discourse.group/thelumberjack/32/113_2.png) [@TheLumberjack](https://openziti.discourse.group/u/TheLumberjack)\
**Post date:** [August 28, 2023, 2:48pm UTC](https://openziti.discourse.group/t/enrollment-reset-error-method-post-not-allowed/1569/2 "2023-08-28T14:48:47Z")

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@jeremy.tellier can you get this issue sorted please? Thanks for reporting this, @kashif

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**Author:** ![jeremy.tellier](https://yyz2.discourse-cdn.com/free1/user_avatar/openziti.discourse.group/jeremy.tellier/32/17_2.png) [@jeremy.tellier](https://openziti.discourse.group/u/jeremy.tellier)\
**Post date:** [August 28, 2023, 2:54pm UTC](https://openziti.discourse.group/t/enrollment-reset-error-method-post-not-allowed/1569/3 "2023-08-28T14:54:05Z")

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@kashif - I am taking a look at this and trying to figure out what causes it. That said, I have the same environment in two locations and I could reproduce in one but not the other. Can you tell me what ZAC and Controller version you have? Should be in the Ziti Console nav menu. Thanks

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**Author:** ![jeremy.tellier](https://yyz2.discourse-cdn.com/free1/user_avatar/openziti.discourse.group/jeremy.tellier/32/17_2.png) [@jeremy.tellier](https://openziti.discourse.group/u/jeremy.tellier)\
**Post date:** [August 29, 2023, 2:06am UTC](https://openziti.discourse.group/t/enrollment-reset-error-method-post-not-allowed/1569/4 "2023-08-29T02:06:18Z")

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@kashif - Looks like it wont let me re-enroll an identity that does not have an authenticator. I have removed that feature from the drop down on the identity for now in 2.9.1.

Thanks for letting me know!

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**Author:** ![kashif](https://yyz2.discourse-cdn.com/free1/user_avatar/openziti.discourse.group/kashif/32/1197_2.png) [@kashif](https://openziti.discourse.group/u/kashif)\
**Post date:** [August 29, 2023, 7:21am UTC](https://openziti.discourse.group/t/enrollment-reset-error-method-post-not-allowed/1569/6 "2023-08-29T07:21:38Z")

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Most welcome and thank you for your support.

Is there something I need to change/update?

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<div class="post-metadata">

**Author:** ![kashif](https://yyz2.discourse-cdn.com/free1/user_avatar/openziti.discourse.group/kashif/32/1197_2.png) [@kashif](https://openziti.discourse.group/u/kashif)\
**Post date:** [August 29, 2023, 7:30am UTC](https://openziti.discourse.group/t/enrollment-reset-error-method-post-not-allowed/1569/7 "2023-08-29T07:30:17Z")

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On ZAC  
Controller: v0.30.0 ZAC: 2.8.7

ziti -v  
v0.30.0

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<div class="post-metadata">

**Author:** ![kashif](https://yyz2.discourse-cdn.com/free1/user_avatar/openziti.discourse.group/kashif/32/1197_2.png) [@kashif](https://openziti.discourse.group/u/kashif)\
**Post date:** [September 12, 2023, 6:45am UTC](https://openziti.discourse.group/t/enrollment-reset-error-method-post-not-allowed/1569/8 "2023-09-12T06:45:21Z")

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Hi,  
So I need to upgrade the ZAC to 2.91 to disable the feature (Reset enrollment) for now? Is it the same way while installing the ZAC for the first time?  
Thank you

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<div class="post-metadata">

**Author:** ![TheLumberjack](https://yyz2.discourse-cdn.com/free1/user_avatar/openziti.discourse.group/thelumberjack/32/113_2.png) [@TheLumberjack](https://openziti.discourse.group/u/TheLumberjack)\
**Post date:** [September 12, 2023, 10:38am UTC](https://openziti.discourse.group/t/enrollment-reset-error-method-post-not-allowed/1569/9 "2023-09-12T10:38:07Z")

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Basically, yes. If you cloned the repository, you should be able to issue a git pull, npm install, and then restart the ZAC.