# Unable to access a private share **URL:** \ **Category:** zrok\ **Created:** [September 8, 2024, 9:01am UTC](https://openziti.discourse.group/t/unable-to-access-a-private-share/3105 "2024-09-08T09:01:19Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![xena](https://yyz2.discourse-cdn.com/free1/user_avatar/openziti.discourse.group/xena/32/2437_2.png) [@xena](https://openziti.discourse.group/u/xena)\ **Post date:** [September 8, 2024, 9:01am UTC](https://openziti.discourse.group/t/unable-to-access-a-private-share/3105/1 "2024-09-08T09:01:19Z")
Hello, I'm trying to access a share made by my friend in order to join a Minecraft server, but I keep on getting this error: [ERROR]: unable to access ([POST /access][404] accessNotFound) A few of my friends also encountered the same problem while trying to join, so I don't think this is a problem on my end. ---
**Author:** ![xena](https://yyz2.discourse-cdn.com/free1/user_avatar/openziti.discourse.group/xena/32/2437_2.png) [@xena](https://openziti.discourse.group/u/xena)\ **Post date:** [September 8, 2024, 12:10pm UTC](https://openziti.discourse.group/t/unable-to-access-a-private-share/3105/2 "2024-09-08T12:10:38Z")
Apparently when my friend restarts the zrok share, some people are able to access it while those who could before might lose access to it for some reason. ---
**Author:** ![TheLumberjack](https://yyz2.discourse-cdn.com/free1/user_avatar/openziti.discourse.group/thelumberjack/32/113_2.png) [@TheLumberjack](https://openziti.discourse.group/u/TheLumberjack)\ **Post date:** [September 8, 2024, 3:25pm UTC](https://openziti.discourse.group/t/unable-to-access-a-private-share/3105/3 "2024-09-08T15:25:48Z")
Hi @xena, welcome to zrok and the communtity (and to OpenZiti and BrowZer)! How many friends are accessing the server? This sounds to me like you might be hitting one of the limits. I'm not well-versed in the limits enough to know and I can't check. I'll bring this to people's attention, but it likely won't get looked at until tomorrow, unfortunately. ---
**Author:** ![xena](https://yyz2.discourse-cdn.com/free1/user_avatar/openziti.discourse.group/xena/32/2437_2.png) [@xena](https://openziti.discourse.group/u/xena)\ **Post date:** [September 8, 2024, 4:16pm UTC](https://openziti.discourse.group/t/unable-to-access-a-private-share/3105/4 "2024-09-08T16:16:28Z")
Thanks, zrok has been really useful as of late except for this hiccup. Usually its around 4 or 5 people, but it could go up to 8 depending on how many people plan on joining. I really don't think that it's some sort of limit though as the problem can randomly disappear/reappear when restarting the share. ---
**Author:** ![michael.quigley](https://yyz2.discourse-cdn.com/free1/user_avatar/openziti.discourse.group/michael.quigley/32/1123_2.png) [@michael.quigley](https://openziti.discourse.group/u/michael.quigley)\ **Post date:** [September 9, 2024, 2:26pm UTC](https://openziti.discourse.group/t/unable-to-access-a-private-share/3105/5 "2024-09-09T14:26:28Z")
> [@xena](#): > > Usually its around 4 or 5 people, but it could go up to 8 depending on how many people plan on joining. I really don't think that it's some sort of limit though as the problem can randomly disappear/reappear when restarting the share. I believe you are running into the limits on the production instance. As zrok has evolved, we've rolled out new limits features in the core engine and the production environment has slowly been getting those rolled out. I _believe_ the production environment has the `share_frontends` limit set to `5` for the free tier... which would mean that the first 5 users to run `zrok access` against the share would succeed, and the 6th would get a 404. We already now that user experience is not ideal, and we'll be working to improve the error messaging in upcoming zrok releases. But that does sound like what you're running into. I believe even the lowest paid tier has a significant increase in the number of `share_frontends` that are available. I'll confirm and report back. ---
**Author:** ![michael.quigley](https://yyz2.discourse-cdn.com/free1/user_avatar/openziti.discourse.group/michael.quigley/32/1123_2.png) [@michael.quigley](https://openziti.discourse.group/u/michael.quigley)\ **Post date:** [September 9, 2024, 3:23pm UTC](https://openziti.discourse.group/t/unable-to-access-a-private-share/3105/6 "2024-09-09T15:23:10Z")
Confirmed the production configuration... the free tier limits `share_frontends` to 5, and the two upgrade packages (the $7/mo and the $20/mo) both upgrade `share_frontends` to be the same as the number of available shares, so `10` and `100` respectively. The pricing and details are available here: > **[Pricing - zrok](https://zrok.io/pricing/)** > > A next-generation sharing platform built on top of OpenZiti, a programmable zero-trust network overlay. ---
**Author:** ![xena](https://yyz2.discourse-cdn.com/free1/user_avatar/openziti.discourse.group/xena/32/2437_2.png) [@xena](https://openziti.discourse.group/u/xena)\ **Post date:** [September 10, 2024, 7:31am UTC](https://openziti.discourse.group/t/unable-to-access-a-private-share/3105/7 "2024-09-10T07:31:10Z")
Well that's unfortunate. Either way, thanks for explaining what was going on.