# Ziti edge client is running but not showing on ZAC **URL:** \ **Category:** Uncategorized\ **Created:** [August 23, 2023, 1:22pm UTC](https://openziti.discourse.group/t/ziti-edge-client-is-running-but-not-showing-on-zac/1542 "2023-08-23T13:22:25Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![kashif](https://yyz2.discourse-cdn.com/free1/user_avatar/openziti.discourse.group/kashif/32/1197_2.png) [@kashif](https://openziti.discourse.group/u/kashif)\ **Post date:** [August 23, 2023, 1:22pm UTC](https://openziti.discourse.group/t/ziti-edge-client-is-running-but-not-showing-on-zac/1542/1 "2023-08-23T13:22:25Z")
Hi, I installed this time tunneler on Ubuntu 20 LTS using this doc ([Linux | OpenZiti](https://openziti.io/docs/reference/tunnelers/linux/#install-linux-package)) and it installed ```auto ● ziti-edge-tunnel.service - Ziti Edge Tunnel Loaded: loaded (/etc/systemd/system/ziti-edge-tunnel.service; enabled; vendor preset: enabled) Active: active (running) since Wed 2023-08-23 16:00:02 +03; 37s ago Main PID: 1954367 (ziti-edge-tunne) Tasks: 5 (limit: 4631) Memory: 6.3M CGroup: /system.slice/ziti-edge-tunnel.service └─1954367 /opt/openziti/bin/ziti-edge-tunnel run --verbose=2 --dns-ip-range=100.64.0.1/10 --identity-dir=/opt/openziti/etc/identities ztn ziti-edge-tunnel[1954367]: (1954367)[0.000] INFO ziti-sdk:utils.c:188 ziti_log_set_level() set log level: root=3/INFO ztn ziti-edge-tunnel[1954367]: (1954367)[0.000] INFO tunnel-sdk:ziti_tunnel.c:60 create_tunneler_ctx() Ziti Tunneler SDK (v0.22.5-local) ztn ziti-edge-tunnel[1954367]: (1954367)[0.000] INFO tunnel-cbs:ziti_dns.c:168 seed_dns() DNS configured with range 100.64.0.0 - 100.127.255.255 (4194302 ips) ztn ziti-edge-tunnel[1954367]: (1954367)[0.000] INFO ziti-edge-tunnel:ziti-edge-tunnel.c:1695 run_tunneler_loop() Loading identity files from /opt/openziti/etc/identities ztn ziti-edge-tunnel[1954367]: (1954367)[0.000] INFO ziti-edge-tunnel:ziti-edge-tunnel.c:1621 make_socket_path() effective group set to 'ziti' (gid=998) ztn ziti-edge-tunnel[1954367]: (1954367)[0.000] WARN ziti-edge-tunnel:ziti-edge-tunnel.c:1665 make_socket_path() failed to set ownership of /tmp/.ziti to 998:998: Operation not permitted (err> ztn ziti-edge-tunnel[1954367]: (1954367)[0.000] WARN ziti-edge-tunnel:ziti-edge-tunnel.c:1709 run_tunneler_loop() One or more socket servers did not properly start. ztn ziti-edge-tunnel[1954367]: (1954367)[0.031] INFO ziti-edge-tunnel:resolvers.c:68 init_libsystemd() Initializing libsystemd ztn ziti-edge-tunnel[1954367]: (1954367)[0.032] INFO ziti-edge-tunnel:resolvers.c:356 try_libsystemd_resolver() systemd-resolved selected as DNS resolver manager ztn ziti-edge-tunnel[1954367]: (1954367)[0.051] INFO ziti-edge-tunnel:resolvers.c:400 dns_update_systemd_resolved() Setting wildcard routing only domain on interface: ziti0 Failed to add match 'xe': Invalid argument root@ztn:~# journalctl -xe ztn ziti-edge-tunnel[1954367]: (1954367)[0.000] INFO tunnel-sdk:ziti_tunnel.c:60 create_tunneler_ctx() Ziti Tunneler SDK (v0.22.5-local) ztn ziti-edge-tunnel[1954367]: (1954367)[0.000] INFO tunnel-cbs:ziti_dns.c:168 seed_dns() DNS configured with range 100.64.0.0 - 100.127.255.255 (4194302 ips) ztn ziti-edge-tunnel[1954367]: (1954367)[0.000] INFO ziti-edge-tunnel:ziti-edge-tunnel.c:1695 run_tunneler_loop() Loading identity files from /opt/openziti/etc/identities ztn ziti-edge-tunnel[1954367]: (1954367)[0.000] INFO ziti-edge-tunnel:ziti-edge-tunnel.c:1621 make_socket_path() effective group set to 'ziti' (gid=998) ztn ziti-edge-tunnel[1954367]: (1954367)[0.000] WARN ziti-edge-tunnel:ziti-edge-tunnel.c:1665 make_socket_path() failed to set ownership of /tmp/.ziti to 998:998: Operation not permitted (err> ztn ziti-edge-tunnel[1954367]: (1954367)[0.000] WARN ziti-edge-tunnel:ziti-edge-tunnel.c:1709 run_tunneler_loop() One or more socket servers did not properly start. ztn ziti-edge-tunnel[1954367]: (1954367)[0.031] INFO ziti-edge-tunnel:resolvers.c:68 init_libsystemd() Initializing libsystemd ztn ziti-edge-tunnel[1954367]: (1954367)[0.032] INFO ziti-edge-tunnel:resolvers.c:356 try_libsystemd_resolver() systemd-resolved selected as DNS resolver manager ztn ziti-edge-tunnel[1954367]: (1954367)[0.051] INFO ziti-edge-tunnel:resolvers.c:400 dns_update_systemd_resolved() Setting wildcard routing only domain on interface: ziti0 ztn systemd-resolved[1936493]: Flushed all caches. ztn systemd-resolved[1936493]: Resetting learnt feature levels on all servers. ztn NetworkManager[901]: [1692795602.3793] device (ziti0): state change: unmanaged -> unavailable (reason 'connection-assumed', sys-iface-state: 'external') ztn NetworkManager[901]: [1692795602.3818] device (ziti0): state change: unavailable -> disconnected (reason 'connection-assumed', sys-iface-state: 'external') ztn NetworkManager[901]: [1692795602.3825] device (ziti0): Activation: starting connection 'ziti0' (a90480d7-1257-403b-9de7-1d4008f8b756) ztn NetworkManager[901]: [1692795602.3826] device (ziti0): state change: disconnected -> prepare (reason 'none', sys-iface-state: 'external') ztn NetworkManager[901]: [1692795602.3829] device (ziti0): state change: prepare -> config (reason 'none', sys-iface-state: 'external') ztn NetworkManager[901]: [1692795602.3838] device (ziti0): state change: config -> ip-config (reason 'none', sys-iface-state: 'external') ztn NetworkManager[901]: [1692795602.3841] device (ziti0): state change: ip-config -> ip-check (reason 'none', sys-iface-state: 'external') ``` But it is not showing on ZAC and after I restart ```auto root@ztn:~# systemctl status ziti-edge-tunnel.service ● ziti-edge-tunnel.service - Ziti Edge Tunnel Loaded: loaded (/etc/systemd/system/ziti-edge-tunnel.service; enabled; vendor preset: enabled) Active: activating (auto-restart) (Result: exit-code) since Wed 2023-08-23 16:18:02 +03; 1s ago Process: 1959570 ExecStartPre=/opt/openziti/bin/ziti-edge-tunnel.sh (code=exited, status=1/FAILURE) --- -- A start job for unit ziti-edge-tunnel.service has begun execution. -- -- The job identifier is 140416. ztn ziti-edge-tunnel.sh[1959780]: (1959780)[0.000] INFO ziti-sdk:utils.c:188 ziti_log_set_level() set log level: root=3/INFO ztn ziti-edge-tunnel.sh[1959780]: (1959780)[0.000] INFO ziti-sdk:utils.c:188 ziti_log_set_level() set log level: root=3/INFO ztn ziti-edge-tunnel.sh[1959780]: (1959780)[0.000] INFO ziti-sdk:ziti_enroll.c:90 ziti_enroll() Ziti C SDK version 0.33.4 @27bac90(HEAD) starting enrollment at (2023-08-23T13:18:41.319) ztn ziti-edge-tunnel.sh[1959780]: (1959780)[0.056] ERROR ziti-sdk:ziti_ctrl.c:154 ctrl_resp_cb() ctrl[ztn.io] request failed: -103(software caused connection abort) ztn ziti-edge-tunnel.sh[1959780]: (1959780)[0.056] ERROR ziti-sdk:ziti_enroll.c:234 enroll_cb() failed to enroll with controller: https://ztn.io:8441 CONTROLLER_UNAVAILABLE (software ca> ztn ziti-edge-tunnel.sh[1959780]: (1959780)[0.056] ERROR ziti-edge-tunnel:ziti-edge-tunnel.c:2137 enroll_cb() enrollment failed: CONTROLLER_UNAVAILABLE(-3) ztn ziti-edge-tunnel.sh[1959776]: ERROR: failed to enroll http-server.jwt in /opt/openziti/etc/identities ztn systemd[1]: ziti-edge-tunnel.service: Control process exited, code=exited, status=1/FAILURE -- Subject: Unit process exited -- Defined-By: systemd -- Support: http://www.ubuntu.com/support -- -- An ExecStartPre= process belonging to unit ziti-edge-tunnel.service has exited. -- -- The process' exit code is 'exited' and its exit status is 1. ztn systemd[1]: ziti-edge-tunnel.service: Failed with result 'exit-code'. ``` What could be wrong? Thank you ---
**Author:** ![TheLumberjack](https://yyz2.discourse-cdn.com/free1/user_avatar/openziti.discourse.group/thelumberjack/32/113_2.png) [@TheLumberjack](https://openziti.discourse.group/u/TheLumberjack)\ **Post date:** [August 23, 2023, 1:27pm UTC](https://openziti.discourse.group/t/ziti-edge-client-is-running-but-not-showing-on-zac/1542/2 "2023-08-23T13:27:36Z")
> [@kashif](#): > > ```auto > ztn ziti-edge-tunnel.sh[1959780]: (1959780)[0.056] ERROR ziti-sdk:ziti_enroll.c:234 enroll_cb() failed to enroll with controller: https://ztn.s-apps.io:8441 CONTROLLER_UNAVAILABLE (software ca> > ztn ziti-edge-tunnel.sh[1959780]: (1959780)[0.056] ERROR ziti-edge-tunnel:ziti-edge-tunnel.c:2137 enroll_cb() enrollment failed: CONTROLLER_UNAVAILABLE(-3) > > ``` These errors make me think you haven't seen the PSA I put out the other day. If you have deployed your network using the quickstart before yesterday, you'll want to take the actions mentioned in that post. [PSA - quickstart change for latest tunnelers and c/python/swift/node sdk](https://openziti.discourse.group/t/psa-quickstart-change-for-latest-tunnelers-and-c-python-swift-node-sdk/1538/1) The quickstart had a bug that worked with older ziti-edge-tunnelers but not the latest one. It comes down to modifying a setting in the controller's config file and recreating the "CA" file for the controller (see the post for details). Once you fix the controller, recreate this identity and reenroll it I think it should be fine. ---
**Author:** ![sabedevops](https://yyz2.discourse-cdn.com/free1/user_avatar/openziti.discourse.group/sabedevops/32/552_2.png) [@sabedevops](https://openziti.discourse.group/u/sabedevops)\ **Post date:** [August 23, 2023, 1:37pm UTC](https://openziti.discourse.group/t/ziti-edge-client-is-running-but-not-showing-on-zac/1542/3 "2023-08-23T13:37:16Z")
Can you confirm whether `/tmp/.ziti` exists and is perhaps owned by `root`? (I wonder if we don't `chown` this directory in our upgrade script since the drop from the `root` to the `ziti` user) ```auto ztn ziti-edge-tunnel[1954367]: (1954367)[0.000] WARN ziti-edge-tunnel:ziti-edge-tunnel.c:1665 make_socket_path() failed to set ownership of /tmp/.ziti to 998:998: Operation not permitted (err> ``` ---
**Author:** ![kashif](https://yyz2.discourse-cdn.com/free1/user_avatar/openziti.discourse.group/kashif/32/1197_2.png) [@kashif](https://openziti.discourse.group/u/kashif)\ **Post date:** [August 24, 2023, 9:59am UTC](https://openziti.discourse.group/t/ziti-edge-client-is-running-but-not-showing-on-zac/1542/4 "2023-08-24T09:59:08Z")
Yes, I didn't read that post and thank you do much the quick fix of bug. I updated the system and the client machine is now connected without recreating identity. Is it better to recreate the identity? ---
**Author:** ![kashif](https://yyz2.discourse-cdn.com/free1/user_avatar/openziti.discourse.group/kashif/32/1197_2.png) [@kashif](https://openziti.discourse.group/u/kashif)\ **Post date:** [August 24, 2023, 10:01am UTC](https://openziti.discourse.group/t/ziti-edge-client-is-running-but-not-showing-on-zac/1542/5 "2023-08-24T10:01:12Z")
There is now no such error after updating. Thank you for pointing this issue out. I think it will not occur if installed latest version of OpenZiti. ---
**Author:** ![TheLumberjack](https://yyz2.discourse-cdn.com/free1/user_avatar/openziti.discourse.group/thelumberjack/32/113_2.png) [@TheLumberjack](https://openziti.discourse.group/u/TheLumberjack)\ **Post date:** [August 24, 2023, 10:08am UTC](https://openziti.discourse.group/t/ziti-edge-client-is-running-but-not-showing-on-zac/1542/6 "2023-08-24T10:08:13Z")
> [@kashif](#): > > Is it better to recreate the identity? If you're in the testing and learning phase, it's easier to just recreate the identity yeah. > [@kashif](#): > > There is now no such error after updating. Glad to hear. Were you able to confirm whether `/tmp/.ziti` existed and was owned by `root` (or not) ? ---
**Author:** ![kashif](https://yyz2.discourse-cdn.com/free1/user_avatar/openziti.discourse.group/kashif/32/1197_2.png) [@kashif](https://openziti.discourse.group/u/kashif)\ **Post date:** [August 24, 2023, 10:40am UTC](https://openziti.discourse.group/t/ziti-edge-client-is-running-but-not-showing-on-zac/1542/7 "2023-08-24T10:40:57Z")
> If you're in the testing and learning phase, it's easier to just recreate the identity yeah. Done > root@ztn:~# ls -l /tmp/.ziti > total 0 > srwxrwxrwx 1 root ziti 0 ziti-edge-tunnel-event.sock > srwxrwxrwx 1 root ziti 0 ziti-edge-tunnel.sock Thank you for your kind support.