First sorry because English is not my native language.
I use Zrok to connect to Minecraft server at my work PC from home PC. I reached transfer limit for Zrok SaaS and waited 24h. But i can not access it again and it show [ERROR]: unable to access ([POST /access][404] accessNotFound). When I re-enable environment it return error: ⣟ the zrok service returned an error: [POST /enable][401] enableUnauthorized. I created another account and it work again like normal. But when I reach limit I cant not access to this new account again. How can I do to remove the limit access? I dont want to creat another account each time I reach the limit.
Thanks for your service.
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Hey! Thanks for the message...
Just wanted to give you a quick response here. There are some cases (including yours, it looks like) where the limits system is not properly removing the limit once it's applied. The system is supposed to automatically remove the limit without you having to do anything.
In the majority of cases, this is working correctly. There are some cases (that we haven't been able to track down) where this doesn't seem to be operating correctly.
If you have an account that's in a limited state, maybe you could give me the email address (feel free to message me privately) and we can try to see if we can troubleshoot what's going on?
We do have an upcoming zrok release that we plan to put out in the next few weeks that includes a number of fixes and improvements to the limits system, which should hopefully correctly the reliability of this part of the system.
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Hi. I messaged you my email's account. Thanks for the reply.
Hey lotr88 - we're taking a look at this now, and we hope to have this sorted out shortly. Will post back once it's resolved.
I've removed the limiter which is preventing the resource creation, but the issue seems to center around the frontend that was in use. You may want to delete and recreate the frontend, environment, or shares that you were working with. Let us know if that resolves the issue for you.
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Hey all,
I'm experiencing the same issue as lotr88, but I'm having trouble reaching out to you through PMs (I suspect my account might not be old enough). Is there any other way to get in touch? Thanks in advance.
We had a bunch of spammers a couple months ago. I granted you a level higher trust. Try pm ing me?
hey @logicalpapple - this should be fixed now. A bug fix for this is coming in our upcoming release.
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Hi,
i just had same problem on my account. everything was running fine then everything completely stop. i was on vacation so didn't get a chance to look at it.
when I zrok access private --- I get the this error on the client:
[ERROR]: unable to access ([POST /access][404] accessNotFound)
I try to disable env and renewable and get this error:
⣟ the zrok service returned an error: [POST /enable][401] enableUnauthorized
there was a problem enabling your environment!
you are trying to use the zrok service at: https://api.zrok.io
you can change your zrok service endpoint using this command:
$ zrok config set apiEndpoint
(where newEndpoint is something like: https://some.zrok.io)
Hi! The team just took a look to see if we can figure out what might be going on here. It does not appear as though your account is currently hitting any kind of a bandwidth limit... so if that's not in effect, then the limits system typically just works to keep the number of environments, shares, and frontends (zrok access) below the configured thresholds.
Do you have a large number of environments, shares, or zrok access instances running against your shares?
DId a little more investigating... it looks like your account might have a very high number of environments and shares. That would prevent you from creating more environments, until you disable some of the of environments you're not using.
The current limits in the free zrok tier are 30 environments and 50 shares.
Hi running into a similar issue. Just setup my zrok account, but running zrok enable ___ says that there was a problem enabling your environment.
"You are trying to use the zrok service at ____staging.zrok.io"
Would this be resolved through a resolution of my account possibly being in a limited state?
Hi @milesteller, welcome to the community and to zrok (and OpenZiti and BrowZer),
zrok service at ____staging.zrok.io
This takes me by surprise. I would expect your endpoint to be api.zrok.io. If you run zrok status, do you see an apiEndpoint of https://api.zrok.io?
$ zrok status
Config:
CONFIG VALUE SOURCE
apiEndpoint https://api.zrok.io env
Ah my apologies, I had set it to staging after looking at some other forum posts. I've changed it back and now the following displays when I type zrok status
Config:
CONFIG VALUE SOURCE
apiEndpoint https://api.zrok.io config
defaultFrontend public binary
But when I run zrok enable #### I'm still getting the following error.
⢿ the zrok service returned an error: [POST /enable][401] enableUnauthorized
there was a problem enabling your environment!
you are trying to use the zrok service at: https://api.zrok.io
you can change your zrok service endpoint using this command:
$ zrok config set apiEndpoint <newEndpoint>
(where newEndpoint is something like: https://some.zrok.io)
Note: Just followed the "getting started" guide that got me up to this point. So the account on zrok has been activated and I currently have the webpage open. Which is where I also got the zrok enable command with the respective ID
Hmm. If you are in the UI and you click on the "Enable Your Environment" in the upper right and then get the zrok enable ______ command, that command is failing for you?
Looking at the code, it seems like you've hit some limit. I'm not exactly sure which limit that might be though. I'll point someone who might know better what limit to this post.
Yup, the "Enable your Environment" in the UI. Sounds good, thanks!
Hey @milesteller - were you able to get your issue resolved? If you're logged into the UI, that should tell you how many environments or shares you have running.